Job Overview
The Care Manager/Designated Care Manager is responsible for providing high‑quality resident care and support in assisted living and long‑term care settings. The role covers daily resident care, safety compliance, team collaboration, and adherence to Sunrise Senior Living standards.
Key Responsibilities
Review, read, notate, and initial Daily Log to document resident information.
Participate in the development of the ISPs and monthly updates.
Review designated assignments.
Responsible for a designated group of residents during the shift, know where residents are, and physically check on them throughout the shift.
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
Attend daily Cross Over meetings by the lead care manager.
Notify supervisor and resident care director if a resident has increased care needs.
Inform supervisor of any resident changes in condition.
Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
Greet guests, family members, residents, and team members.
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
Communicate with families and is a resource as needed.
Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident’s unique communication patterns or history and basic human needs.
Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
Ensure the established safety regulations are always followed.
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
Host and engage in activities with the residents daily.
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Report all accidents/incidents immediately.
Report all unsafe and hazardous conditions/equipment immediately.
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.
Maintain and clean resident’s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
Wash resident’s laundry as noted in the ISP and as needed.
Wash and fold dining room linens and napkins.
Complete assigned housekeeping tasks.
Maintain common areas in a clean and tidy manner at all times.
Serve meals in the dining room and work in the dining room as assigned.
Promote and ensure a pleasant dining experience during all meals.
Assist with dining room set up and clean up as assigned.
Participate in pre‑meal meetings.
Follow residents’ diets as indicated on ISP and Confidential Diet Board/Chart.
Observe, note, and document in daily log any resident changes in dining habits.
Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
Provide room service delivery as needed.
Practice safe food handling in compliance with universal care precautions at all times.
IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.
IEA residents to attend the afternoon social.
Incorporate the concept of ‘Creating Pleasant Days’ into the resident’s daily routine.
Integrate the individual resident’s life skills into their daily routine.
Blend a variety of multi‑sensory experiences into the resident’s day.
Participate in monthly letters home and letter writing with the residents and their families.
Participate as a member of a team and commits to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.
Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Ability to react and remain calm in difficult situations.
Ability to handle multiple priorities.
Possess written and verbal skills for effective communication and a level of understanding.
Competent in organizational and time management skills.
Demonstrates good judgment, problem solving and decision‑making skills.
High School diploma/GED accepted and may be required per state/provincial regulations.
CPR Certificate and First Aid as required by state/provincial regulations.
Must be at least 18 years old.
Previous experience working with seniors preferred.
Desire to serve and care for seniors.
Ability to make choices and decisions and act in the resident’s best interest.
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
Benefits
Medical, Dental, Vision, Life, and Disability Plans.
Retirement Savings Plans.
Employee Assistant Program / Discount Program.
Paid time off (PTO), sick time, and holiday pay.
myFlexPay offered to get paid within hours of a shift.
Tuition Reimbursement.
In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. Eligibility to receive a bonus depends on the employee’s position, plan, or program offered at the time and required performance pursuant to the plan or program.
Some benefits have eligibility requirements.
Apply Today
Ready to make a difference? Apply through Sunrise Senior Living’s career portal and join a certified Great Place to Work®.