Care Manager

Job Summary:

The Non-Medical Care Manager is responsible for overseeing and coordinating home care services provided to clients. The role involves managing client relationships, conducting assessments, creating care plans, and ensuring high-quality service delivery. This position works closely with caregivers and clients to address needs, ensure satisfaction, and improve the overall quality of care.

Key Responsibilities:

• Client Intake & Assessment:
  Conduct initial assessments with clients and families to understand their non-medical care needs, preferences, and goals. Develop personalized care plans to meet these needs.
• Care Plan Management:
  Create and maintain detailed non-medical care plans based on client assessments. Monitor and update care plans as clients' needs evolve over time.
• Caregiver Coordination:
  Schedule and match caregivers based on client needs, preferences, and availability. Provide guidance to caregivers and ensure they understand client care requirements.
• Client Relationship Management:
  Serve as the primary point of contact for clients and their families. Regularly communicate with clients to ensure satisfaction and address any concerns or changes in care.
• Quality Assurance:
  Monitor the quality of care provided by caregivers through regular check-ins and home visits. Address and resolve any issues related to caregiver performance or client satisfaction.
• Documentation & Compliance:
  Maintain accurate and up-to-date documentation of care plans, assessments, and client interactions. Ensure compliance with all relevant policies, procedures, and regulatory requirements.
• Crisis Management:
  Respond promptly to emergencies or unexpected situations, coordinating with caregivers, clients, and families to ensure the best possible outcome.
• Community Resources:
  Connect clients with relevant community resources, such as transportation, meal services, and social activities, to enhance their overall well-being.
• Ongoing Support:
  Provide continuous support to clients and their families, ensuring their evolving needs are met and care services are delivered with compassion and professionalism.

Qualifications:

• Education:
  High school diploma or GED required; an associate’s or bachelor’s degree in social work, human services, or a related field is preferred, but not required.
• Experience:
  • Minimum of 2 years of experience in non-medical home care, social services, or case management.
  • Previous experience working with elderly, disabled, or chronically ill individuals is a plus.
• Skills and Abilities:
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication abilities.
  • Empathy and strong interpersonal skills to work effectively with clients, families, and caregivers.
  • Ability to manage multiple clients and caregivers efficiently.
  • Problem-solving skills and the ability to handle crises effectively.
  • Proficient in the use of technology and software for documentation and scheduling.
• Other Requirements:
  • Valid driver’s license and reliable transportation to conduct home visits.
  • Ability to pass background checks and obtain necessary clearances as required by state regulations.

Working Conditions:

The Non-Medical Care Manager typically works in an office setting but may require travel to clients' homes for assessments and monitoring. The role involves regular interaction with caregivers, clients, and family members and may occasionally require evening or weekend availability to handle emergencies or meet client needs.