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Under the supervision of the Youth Services Program Manager, the Care Coordinator will provide comprehensive support services to at‑risk youth, including those involved in the juvenile justice system. The Care Coordinator delivers intensive 1:1 wraparound case management services to RAICES and CCP youth, including crisis intervention, counseling, advocacy, and mentorship. Additionally, this position provides guidance to Case Specialists and youth services staff by offering training and professional development resources. The Care Coordinator is responsible for identifying and addressing barriers faced by youth and staff, connecting them with appropriate services and referrals, and supporting the overall success of the Youth Services Department.
Essential Functions / Responsibilities
Provide leadership support to CCP and RAICES staff by facilitating case consultations, offering supervision, and delivering ongoing guidance to ensure effective service delivery and staff development.
Provide intensive 1:1 wraparound case management services to at-risk youth in RAICES and CCP programs, including crisis intervention, counseling, advocacy, mentorship, and referrals.
Actively support youth and families by participating in case conferences, court sessions, and other critical interventions.
Collaborate with RAICES Youth Engagement Counselors, attend school groups, workshops, and outreach events.
Conduct outreach and wellness calls to youth and families to assess needs and ensure ongoing support.
Assess youth needs and develop service plans to reduce the likelihood of escalation into higher levels of detention.
Provide and facilitate educational workshops, leadership activities, and community services for youth and staff.
Lead youth support groups in a safe and structured environment to build community and encourage positive change.
Implement behavior management strategies that promote positive youth development.
Collaborate with program staff to identify individual needs and create proactive strategies that foster social-emotional growth and success.
Provide case consultations and support to Case Specialists, ensuring holistic and trauma-informed approaches.
Maintain accurate program records and submit data in accordance with funding and reporting requirements.
Attend required team meetings (weekly, monthly, and/or quarterly). Coordinate services with other MNC programs and community partners to ensure smooth referrals and continuity of care.
Assist with planning and participating in MNC-sponsored community and cultural events.
Customer Service
Provide exceptional customer service at all times.
Represent the organization in a professional manner.
Safety
Maintain personal safety, use PPE, and follow company safety policies.
Report safety concerns, accidents, or injuries promptly to management.
Follow safety and emergency procedures to ensure the well‑being of participants.
Effective Team Member
Engage positively and collaboratively with team members.
Support and facilitate positive organizational change.
Partner with supervisor to address departmental concerns or issues.
POSITION QUALIFICATION REQUIREMENTS
Bachelor’s degree required in Counseling, Social Work, Psychology, or related field.
Experience
Minimum 2+ years of nonprofit experience.
Knowledge of trauma-informed, restorative, and harm-reduction practices.
Experience in a similar role supporting youth and program staff.
Experience with the juvenile justice system strongly preferred.
Requirements
Valid California Driver’s License, current auto insurance, and clean driving record.
Language
Bilingual/bicultural preferred.
Skills & Abilities
Personality: Independent thinker with excellent customer service skills, professionalism, integrity, maturity, and sound judgment.
Performance: Strong multitasking and organizational skills; ability to prioritize, meet deadlines, and maintain confidentiality. Demonstrated analytical skills and attention to detail.
Communication: Strong written and verbal communication skills; collaborative team player.
Stress Management: Ability to remain professional and tactful under pressure in a multicultural setting.
Software
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and internet navigation.
Decision‑Making: Ability to set priorities, establish standards of performance, and develop actionable work plans.
Tools & Equipment
Standard office equipment (computer, phone, copier, filing systems, fax).
Confidentiality
Must maintain the highest level of confidentiality regarding client information.
Physical Demands
Sitting: ~50% of the time
Walking: ~30% of the time
Standing: ~20% of the time
Frequent hand/finger use (typing, handling, operating equipment)
If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.
We are an equal‑opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
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