Care Coordinator role at Two Chairs
Overview Care Coordination is part of our Care Operations team, supporting the operational processes needed to deliver exceptional mental healthcare. The Care Coordination team is a customer support group whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. It operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.
About the role: Care Coordination supports prospective and active clients throughout their care journey at Two Chairs.
Core Areas of Responsibility Client Communications Support clients via phone and email in 8-hour shifts between 9am – 5pm PST/EST.
Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
Clinician Communications Support the clinical team with operational workflows such as scheduling logistics and refund requests.
Help redirect clinician questions to the right team when necessary.
Impact and Success Indicators Where you’ll make an impact in the first 90 days:
Onboard into Care Coordinator workflows
Begin to work independently on basic client and clinician communications
Where you’ll make an impact in the first year:
Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to clients
Support with onboarding new Care Coordinators
Be a key contributor to company priorities by helping ease processes for clients and clinicians
You’ll be successful if you are Comfortable speaking on the phone with a diverse range of clients
Excited about communicating efficiently, clearly, and comprehensively
Knowledgeable or interested in learning about health insurance and claims submission
Detail-oriented and excited about problem-solving to get the job done
Comfortable working in a metrics-based environment
Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment
The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47,005 and $55,300. The full salary range for this full-time, non-exempt role is $47,005 - $61,295.
Benefits Equity in a high-growth start-up
Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year’s Day
Comprehensive medical, dental, and vision coverage
401(k) Retirement savings options
One-time $200 Work from Home reimbursement
Annual $1,000 Productivity & Wellness Stipend
Annual $500 subsidized company contribution to your healthcare FSA or HSA
Paid parental leave
Outreach Notice to Applicants We are committed to a consistent and equitable hiring process for all candidates. Our talent acquisition team reviews all applications and will reach out directly if they decide to move forward. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship for an employment Visa at this time.
Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Mental Health Care