Care Coordinator, Embedded
Ennoble Care is looking for a full-time, experienced Care Coordinator, Embedded that will work out of our client's senior-living facility in Atlanta, Georgia, specifically in the metro/suburb of Fayetteville/Peachtree City, who aligns with our motto, "To Care Is An Honor." This position is responsible for ensuring Ennoble Care is providing high-quality care services. They will work with clinicians, staff, and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
Responsibilities:
- Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
- Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
- Document all client communications (verbal or written) accurately
- Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
- Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
- Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
- Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
- Excellent customer service skills demonstrated by positive feedback from customers and patients
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
- Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications:
- Must be comfortable with speaking on the phone/in-person for large amounts of the day
- Must be compassionate and empathetic towards our patients/families, always demonstrating exceptional customer service
- Ability to take accurate notes to document each task in a timely manner
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time
- Ability to thrive in a fast-paced environment
- Must be able to work full-time, Monday through Friday, daytime hours, in our client's senior-living facility in Atlanta, Georgia, specifically in the metro/suburb of Fayetteville/Peachtree City
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles
- Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
Please note: This is a full-time, in-person position.