Care Coordinator - Check Out

JOB TITLE: Care Coordinator -Check Out

REPORTS TO: Practice Manager

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.

QUALIFICATIONS/EDUCATION:

• High School Diploma or equivalent required.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
• 2-3 years of related experience in a medical setting preferred.
• Strong people skills.
• Data entry skills.
• Attention to detail.
• Strong organizational skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

CERTIFICATIONS/LICENSES:

ABILITIES/SKILLS:

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Assist patients upon check out by reviewing the physician’s orders.
• Provides patients with orders and instructions as needed.
• Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.
• Inform patients if a clearance is required for their procedure.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Coordinates any diagnostic test order by the physician.
• Scan superbills or any patient documents to the patient’s chart.
• Responsible that all patients have been checked out at the end of the day or marked as a no-show.
• Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.
• Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.
• Confirms patient’s appointments and sends text messages days prior to the visit.
• Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
• Perform any other duties as assigned.

We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.