Care Coordinator

This position works closely with other key staff for the facilitation of all aspects of life care planning. The Care Coordinator serves as an advocate and experienced elder care professional on the legal team. They serve as the liaison between the law firm, facilities and the client. They further provide families with the knowledge and assistance they need regarding their care.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons. 

$40,000 - $55,000 yearly

• Facilitating and assuring the quality of all aspects of elder law services by working with life care planning clients and families.
• Provide care coordination to guide the client and family through facility placement and/or transfer.
• Guide families on advocacy on behalf of the client to facilities, staff, and medical team.
• Research community resources to ensure all firm information of facilities, resources, and materials are up to date to assist clients engaged in life care planning. 
• Work closely with marketing staff to provide guidance and assistance with the promotion of the law firm and its affiliated services throughout the service area, including but not limited to, presenting seminars, engagements, speaking at events, and relationship building with existing and potential referral sources.
• Represent the law firm to facilities and the health care community by visiting regularly, creating positive relationships with management and staff and attending networking meetings.
• Attend appointments with the attorneys and long-term care planners to interact with clients and referral sources during appointments.
• Work to make client satisfaction a top priority, finding quick resolution to client complaints and concerns.
• Maintain confidentiality of all client and personnel information in accordance with Brumbaugh policies.
• Alerting the Executive Director or Partners to potential threats to the success of the firm.
• Perform any other duties assigned by supervisor.
• Assist with Mediciad application process to including gathering, organizing, analyzing data for Medicaid compliance.

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.

Skill Set and Abilities:

Language Skills

• Must have good communications skills and communicate clearly and effectively in both written and spoken English. Ability to effectively present information in various situations.

Computer Skills

• Has advanced knowledge of computer operation, internet software, spreadsheet software and word processing software; the use of Microsoft products is preferred. Has the ability to type and operate office equipment.

Reasoning Ability

• Uses the utmost discretion regarding sensitive company and personnel information. Must be able to coordinate resources and responsibilities and be able to get along well with others. Must be able to develop a strong rapport with various personnel inside and outside the organization earning trust and respect. 

Education and Experience

• Bachelor’s degree in health care, related social work or human services, or another related field. 2-4 years of experience in geriatrics. Prior experience in care management, hospital or nursing home setting or related field is preferred. 

Work Environment

• This position operates in a professional office environment and in the community by visiting client’s homes or long-term care facilities. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers and filing cabinets.

Work Hours

• Work hours are Monday – Friday, 8:30 a.m. to 5:00 p.m., with a half hour lunch without pay. Travel to client’s homes and/or long-term care facilities is required within the firm’s service area. 

We are an office of like-minded professionals who care about clients and want to help them have a better future. Through communication, we provide our team with the transparency needed to understand why we strive to go above and beyond for clients and the community. We value professionals who can be task-focused and are able to work autonomously yet can collaborate to ensure clients receive exceptional legal services.

Do Not Apply If…

• You want a chill job with low expectations and long meetings
• You do not like to talk with people and hear their stories and gain information
• You cannot follow directions and learn from your mistakes

DO Apply If…

• You can handle emotionally intense conversations with compassion
• You’re good at reading the room—even when it’s over the phone
• Helping people feeds your soul