Care Coordinator

Specialty Infusion Care Coordinator

Job Category: Clinical

Posting Details

Locations: Showing 1 location

Macon, GA 31210, USA

+1 more locations

Schedule: Monday Friday; 8:00 AM 5:00 PM, Saturdays as needed

Service Areas: Macon, GA, Eastman GA. May also service locations in NC, SC, AL, FL, and VA.

About Us

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role

The Specialty Infusion Care Coordinator is a Registered Nurse responsible for coordinating specialty infusion therapy and patient care needs in the home setting. This role serves as a liaison between the home infusion pharmacy, home health agency, hospital, physician office, and managed care providers. The RN provides clinical oversight from patient admission through the completion of therapy, ensuring continuity of care and timely communication of patient status or changes to the appropriate healthcare professionals. Additionally, the coordinator educates patients and caregivers on the safe and effective administration of prescribed home infusion therapies.

Minimum Qualifications

Experience/Education:

• Graduate from an accredited school of nursing.
• Active Registered Nurse License in the state(s) of practice.
• 3 years current clinical nursing experience.
• BLS or obtain upon hire.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions

• Coordinates patient care activities among assigned departmental staff and contracted agency resources to ensure high-quality, efficient delivery of home infusion services.
• Ensures all care is provided in accordance with: physician orders, company policies and procedures, scope of nursing practice, applicable contractual and regulatory requirements.
• Oversees the implementation and continuity of care plans, ensuring alignment with patient needs and therapy goals.
• Provides direct patient care as needed to promote optimal patient outcomes and ensure service level commitments are met.
• Monitors and evaluates the performance of internal and external care providers to ensure adherence to clinical standards and service expectations.
• Facilitates timely communication and collaboration between all members of the interdisciplinary care team.
• Supports the onboarding and orientation of new staff and contracted partners as needed.
• Participates in quality assurance and performance improvement initiatives to enhance patient outcomes and service delivery.
• Maintains accurate documentation of coordination activities, patient progress, and communication with stakeholders.

About the Benefits

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Patient Advocacy Statement

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.