What we offer Comprehensive Benefits: Medical
Dental
Vision
FSA/HSA
Life and Disability
Accident/Hospital Plans
Retirement with Employer Contributions
Vacation, sick, and extended illness time off options
Open communication with leadership and mission-focused engagement
Training and growth opportunities with a supportive team invested in your success
Compensation: Approximately $21.00 - $25.27 per hour. All individual pay rates are calculated based on the candidate\'s experience and internal equity.
Overview of Role You will provide leadership and subject matter expertise in order to create a high functioning team. You will be the Site Process Champion for all medical records and referral processes and will ensure confidentiality of all patient information. You serve as a role model to all employees in terms of attitude, attendance, skills, hospitality and willingness to help others on the care team and in the Clinic. As a working supervisor, you understand all processes of the medical records and referral case manager workflow and is routinely scheduled as an MR and/or RCM with dedicated office hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES Our People
Manages and Mediates Conflict: Demonstrates ability to mediate and resolve interpersonal, team and clinic-wide conflicts. Uses effective strategies to find collaborative solutions while maintaining respect for diverse opinions. Exercises tact and diplomacy to cultivate strong working relationships within department(s), within the Site and across Clinica.
Builds Teams and Fosters Team Success: Communicates vision and overall direction for the clinic/teams within areas of responsibility that are aligned with site and Clinica goals; works to build trust within and between members of department(s)/team.
Develops People: Identifies skills and aptitude of staff and assists in their career development and learning of new skills. Provides challenging tasks and assignments and commits the time and attention required to facilitate learning, growth and development of staff.
Selects, Orients, Trains and Motivates Staff: Uses effective strategies and resources to recruit, select, recognize and retain staff. Uses performance appraisal process to coach, counsel and evaluate employee performance in a respectful and timely manner.
Continuous Learning: Role models continuous learning and encourages others to do the same.
Develop, implement, and maintain efficient and effective processes for medical records data entry, scanning and tasks including patient release of information and management of pregnancy-related data and reports
Develop, implement, and maintain efficient and effective processes for records management including transmission to and from external sources.
Develop, implement, and maintain efficient and effective processes for opening and closing patient referrals.
Quality
Supports deployment of Clinica Strategic Plan: Aligns individual commitments to the strategic plan by clearly articulating a vision for the future so that others are motivated to accomplish these goals. Communicates and promotes an organizational perspective to staff.
Performance Improvement: Creates an environment that promotes efficiency, service and safety. Encourages others to identify opportunities for improvement and participate in improvement initiatives. Identifies and deals with various stages of resistance and removes barriers to change.
Uses Critical Thinking Skills: Effectively interprets situations and information before deciding the course of action. Separates facts and information from premises, assumptions and generalizations. Selects action that is consistent with available facts, constraints and probable consequences.
Works collaboratively with Site leadership and Clinica leadership (as requested) to identify problems, develop solutions, and implement change
Patient Experience & Access
Patient Satisfaction: supports patient satisfaction efforts as a Clinica key focus and demonstrates dedication to meeting/exceeding requirements of patients and other customers. Uses information from customers to improve services or products and acts with customers in mind. Serves as a secondary point of patient escalation and resolution.
Diversity: Models support of Clinica diversity initiatives by addressing the diverse needs of patients and employees. Coaches staff in development of individual commitments to diversity goals.
System Thinking: Creates an environment that encourages and motivates people to be creative and innovative. Generates, evaluates, and integrates ideas into viable solutions.
Responsible for identifying, problem solving and resolving patient complaints as relevant and necessary. Serves as a point of primary contact for patient complaints.
Financial Stability
Budgeting: Assists site leadership with development of annual operating and capital budgets. In partnership with COD and CMD, develops strategies and plans to address any variances to budget.
Ethical Behavior: Behaves in a manner that is responsible, respectful and does not harm or compromise his/her integrity, the integrity of others and the Clinica mission.
Work/Life Balance: Maintains a conscious balance between personal and professional responsibilities to effectively manage physical, emotional and spiritual health.
Results Orientation : Challenges the status quo and encourages innovation and risk taking. Champions good ideas and is willing to challenge the system to get those ideas adopted. Shares lessons learned.
Serves as HIPAA Subject Matter Expert (SME) for the site.
POSITION QUALIFICATIONS Education and Experience:
High School diploma or GED required.
One year experience within a medical facility preferred
Knowledge, Skills and Abilities:
Bilingual Spanish REQURIED including ability to write and speak
Knowledge of electronic patient systems including billing systems preferred
Ability to work under pressure
Sensitivity to low income, ethnic minority community
Leadership abilities – takes an active role in problem solving, improving efficiencies and resolving conflict
Good communication skills – able to effectively communicate, both written and orally, with Clinica staff and patients
Great role model – is team focused, has excellent attendance, does not participate in gossip or negativity, and has a great attitude
Advanced computer, math and phone skills
Excellent hospitality and organizational skills
We are an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.