Serefin is a leading healthcare organization dedicated to improving patient outcomes and providing exceptional care coordination services. We are seeking motivated and experienced Registered Nurses to join our team as Virtual Care Coordinators. If you are a dependable and compassionate nurse with a commitment to delivering high-quality care and excellent communication skills, we invite you to be a part of our innovative virtual health team.
As a Bilingual (English/Arabic) Virtual Registered Nurse - Care Coordinator at Serefin, you will play a crucial role in supporting patients across various programs, including EAP (Employee Assistance Program), Health Concierge, and Mental Health Wellbeing. You will be responsible for delivering personalized care and assistance to patients and their families, ensuring they receive the support they need throughout their healthcare journey.
Scope of Role Health Concierge Program Responsibilities:
Health Concierge for Travel Program Responsibilities:
Wellbeing Program Responsibilities:
General Responsibilities:
Registered Nurse currently registered and in good standing with their college.
Current BLS Certificate required.
Minimum 2-5 years of acute care nursing experience (e.g., Emergency, mental health/psychiatry, ICU).
Minimum of 2 years of mental health clinical experience in therapy or counseling.
Experience in nursing with the elderly population and individuals with complex needs is desirable.
Ability to medically triage patient situations as needed with minimal supervision using a standardized assessment tool.
Flexible in engaging with families and comfortable navigating challenging conversations with compassion and empathy.
Excellent patient assessment and teaching skills.
Demonstrated problem-solving, decision-making, and critical thinking skills while effectively managing multiple priorities.
Works well both collaboratively and independently.
Excellent interpersonal and communication skills, both oral and written.
Fluency in English and Arabic, both verbal and written, is required.
Comfortable using technology, including telephone systems, software programs, and Microsoft.
Must have a private room with a closed door for work.
Up-to-date Police Reference Check.
The role requires the ability to work regularly on evenings, nights, and weekends.
We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and personalized way. The critical element to delivering this service is our team of high-quality front-line staff who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team. Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies. We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources. We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them. We add value to loyalty, rewards, and credit card programs. We reduce insurance company costs by ensuring clients use the available services efficiently. We build bespoke contact centre services that improve the brand experience for our client's customers. Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun. Serefin is an equal opportunity employer committed to diversity and inclusion. We will be pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status or any other legally protected factors. Serefin is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Serefin will make accommodations available to applicants with disabilities upon request during the hiring process.