About Pair Team Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for the highest-need Medicaid recipients through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into sites of care. We provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and use our data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we deliver healthcare for hard-to-reach, high-need individuals while sharing healthcare dollars with community groups to expand social support programs.
Our Values
Lead with integrity: We keep commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We step forward into discomfort, help each other learn, and provide feedback with candor and kindness.
Break through walls: We go the extra mile for patients, partners, and one another, and push for continuous improvement.
Act beyond yourself: We build each other up, respect boundaries, and seek to understand while assuming positive intent.
Care comes first: We uphold high standards for patients and care for ourselves to sustain care for others.
Pair Team is building a team of deeply passionate individuals to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who can think creatively and empathetically to help our team transform how people access healthcare.
We seek a full-time Lead Care Manager to engage directly with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, or with high medical needs. We believe in the power of trust and relationships to provide whole-health care that Pair Team offers.
This position primarily allows for remote work; however, it includes 1-2 on-site visits per month in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, near your city, while the majority of duties (about 90%) are performed from home.
What You’ll Do
Maintain an ongoing caseload of individuals using evidence-based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation and address hesitancy or distrust of the health care system
Conduct periodic telephonic and SMS outreach to ensure timely follow-up
Help members identify health/wellness goals and incorporate them into Health Action Plans/Shared Care Plans
Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks
Collaborate on care issues with the Enhanced Care Management team through case reviews and consultations before clinical actions
Consistently meet monthly encounter metrics to comply with health plan regulations
Identify and address barriers to continued program participation
Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
Coordinate physical care management appointments with external and internal providers
Utilize external and internal platforms to collaborate with team members and carry out daily tasks
What You’ll Need
1+ years of general work experience (case management preferred)
You are physically located in Orange County, CA
Field Ops requires reliable transportation for engagement at clinics, community-based organizations, and health system partner locations
Virtual Ops requires a quiet, HIPAA-compliant and internet-connected space
Strong understanding of cultural fluency
High degree of empathy
Ability to work collaboratively in a multidisciplinary team
Excellent organizational skills
Ability to remain patient when faced with adversity
Strong technical skills and comfort with technology innovation, including CRM databases, basic Excel, Word, email, and video conferencing
A valid driver’s license and auto liability insurance
Preferred Qualifications
Demonstrated professional or personal lived experience working with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
2+ years of case management experience
Experience with motivational interviewing
Knowledge of medical terminology
Problem-solving mindset, proactive, and able to think creatively
Detail-oriented, organized self-starter with strong multitasking ability
Reliable and comfortable in a dynamic environment
Salary: $22-$25/hour
401k
Equity compensation package
Monthly $100 work-from-home stipend for WFH days
Gas reimbursements for on-site engagement days
Flexible vacation policy
We provide all equipment needed for the role
Opportunity for rapid career progression with growth potential
Equal Opportunity
Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex, national origin, marital status, age, disability, or other protected characteristics as defined by law.