Bilingual Case Manager III D.R.I.V.E

The Catholic Charities Direct Rapid Intervention for Vehicle Exits (D.R.I.V.E.) Rapid Rehousing Program provides low-income families currently living in recreational vehicles (RVs) with monthly rental subsidies and intensive case management services. The program is designed to rapidly transition homeless families into permanent housing and to prevent at-risk families from becoming homeless.

The Housing Support/Locator Case Manager provides direct supportive services to a caseload of approximately 14–20 families, assisting them in securing permanent housing and maintaining stability. This includes housing search and placement, landlord engagement, case management, crisis intervention, and connection to community resources. The Case Manager conducts home visits and field visits to monitor housing stability and provide in-person support.

· Manage a caseload of 14–20 families enrolled in the subsidy program.

· Provide case management services, including a minimum of two monthly contacts with clients (at least one in-person and/or one home-based).

· Deliver services such as housing search assistance, crisis intervention, landlord advocacy, community resource referrals, budgeting support, and job readiness assistance.

· Develop and monitor individualized Housing Stability Plans with clear goals, objectives, and timelines for each family.

· Provide education, coaching, and practical support to tenants in building stability and life management skills.

· Act as a liaison between landlords and program participants to promote housing stability and positive landlord–tenant relationships.

· Coordinate with internal and external service providers to ensure continuity of care and wraparound support.

· Assist families with accessing vocational training, job placement, income improvement opportunities, and childcare resources.

· Maintain open communication with relevant service providers involved with aftercare families.

· Attend and participate in community meetings, collaborative networks, and program-related events as assigned.

· Maintain accurate, complete, and timely case records, including required data collection forms, reports, and monthly documentation.

· Complete data entry into required databases (e.g., One System and CARES).

· Participate in staff meetings, case conferences, peer reviews, in-services, and required training.

· Collaborate with other case managers and the Program Director to design, refine, and implement program operations and policies.

· Conduct home visits and field visits; must have a valid driver’s license, reliable transportation, and ability to travel within San Francisco/Bay Area (mileage reimbursed).

· Perform other duties as assigned.

To perform this job successfully, an individual must perform their essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and two years related experience.
• Previous experience locating and maintaining affordable family housing.
• Experience working with families in crisis.

Knowledge, Skills & Abilities:

• Strong coordination skills.
• Knowledge of community resources for families transitioning from homelessness.
• knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• Ability to speak Spanish required.
• Knowledge of mandatory reporting requirements for people working with children.
• Knowledge of issues facing homeless families.
• Must be able to read and write English
• You must be able to drive and access a reliable vehicle for home visits (mileage, paid by agency).
• Personal cellphone use required for Multifactor Authentication (stipend paid by agency))
• Ability to communicate clearly in both verbal and written forms.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Achievement-oriented, teamwork, Cooperation, client-centered
• Organizational awareness
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Fingerprints: Required

TB Screening –

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing, and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

· Driving is required for this position.

If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

• Must enter private residences during client home visits finding/housing search.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm, and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

· Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.