Job Category : Case Manager
Requisition Number : BILIN001645
Posted: September 25, 2025 - Full-Time - On-site
Locations Administrative Office, 990 Eddy St, San Francisco, CA 94109, USA
Catholic Charities Housing Support Services provides individual and crisis intervention counseling and services to program clients to ensure opportunity for clients to maintain their housing.
Salary : $28.00 - $31.08 per hour
Location : Onsite 5 days a week
The Case Manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health, and problem solving. Provide assistance to people accessing other applicable housing opportunities.
Caseload portfolio assignment up to 35-40 clients
Provide comprehensive screening and assessment of clients and services needed
Develop person-centered care plans, provide counseling, monitoring, and care plan changes as necessary
Arrange for services to meet the client’s needs as documented in the care plan
Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills
Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients
Provide on-going support, including information and referral for services, client contact, and assist in meeting the goals of the client’s service plan
Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program
Maintain accurate, current, and complete client files and complete all required data collection forms and reports
Data entry into CARES Systems and completion of monthly reports
Participate in staff meetings, client peer reviews, in-services, and other training as required
Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilized housing situation and to conduct an appropriate intervention as required
Interface with other agencies and departments to ensure appropriate client compliance with Program requirements
Other duties as assigned
Education & Experience : BA degree and one year of experience preferred or AA degree and three years related experience.
Two years experience providing client case management services with the housing insecure population and/or service programs preferred
Knowledge, Skills & Abilities : Excellent interpersonal and communication skills, knowledge of San Francisco County social services networks, sensitivity to services for seniors and adults with disabilities, and bilingual in Spanish, Tagalog, Mandarin/Chinese, or other language preferred.
Certified or familiar with HCV/Housing Quality Standards
Functional knowledge of Microsoft Office Products
Ability to perform duties with minimum supervision
Ability to communicate clearly in both verbal and written forms
Promote a positive professional and organizational image in the community
Sensitivity to seniors and people with disabilities and their needs
Knowledge of mandatory reporting requirements for people working with ageing adults
Sensitivity in handling complex/confidential information
Ability to work under pressure
Ability to work as a member of a team
Valid CA Driver’s License and personal car preferred
Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations