Provides resources and professional assistance to employees for personal problems and maintains the City’s Public Safety Behavioral Health Wellness Unit (PSBHWU) and Employee Assistance Program (EAP) programs and services database and partnerships for all City departments and divisions under the Public Safety Psychologist and Assistant Director of EAP.
Duties and responsibilities include, but are not limited to:
Provides professional assistance to employees for personal problems that are affecting or have the potential to affect job performance or general well‑being, receives referrals, conducts interviews to assess needs and determine appropriate interventions or services, and gathers and evaluates data.
Refers individuals to service providers and/or directly provides intervention as appropriate; and provides for case management and follows‑up as necessary.
Supports the City’s CISM programs and incorporates the services of highly skilled mental health professionals or vendors.
Provides related training and orientation and serves on threat assessment teams in the context of workplace violence.
Works collaboratively with department personnel to develop operating procedures, trains Peer Support Team members, provides consultation and evaluation on the delivery of services, facilitates program use, ensures adherence to program guidelines and attends regular team meetings.
Provides specialized consultation to managers and supervisors at all levels of the organization on issues related to EAP and CISM in the workplace; and develops and provides training for employees, volunteer EAP facilitators, supervisors, managers and union stewards on a variety of topics related to EAP and CISM.
Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards and resolving problems.
Provides guidance and training as required to lower level, interns, temporary employees, etc.
Qualifications
Education and Experience: Bachelor’s degree in social work, counseling, psychology, industrial psychology, sociology or a related field and 3 years of related professional experience in providing EAP services to employees or equivalent combination of education, experience, and training.
Preferred Education & Experience: 3–5 years of related professional experience in a similar sized government setting.
Licensures and Certifications: None required.
Knowledge, Skills & Abilities: Knowledge of the principles and practices of EAP and CISM programs in an employment setting, effective communication skills, ability to develop and maintain effective working relationships with employees, supervisors, management, and external partners, and ability to work with diverse cultural and ethnic backgrounds.
Required physical, lifting, and sensory capabilities are required to perform the job successfully. Typical environmental conditions associated with job.
This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in‑person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week. The hybrid work schedule is subject to change to five (5) days in‑person work at any time.
It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. The COA provides reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, gender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.