BFH Quality Improvement Manager

Job Summary

Manages and evaluates Quality Improvement/Quality Assurance for statewide programs under the Office of Public Health (OPH) Bureau of Family Health, the implementation of the Louisiana Sickle Cell Disease Registry.

Develops and implements Quality Improvement (QI) plans and incorporate QI practices with BFH clinical service programs. Develop QI measures with all clinical service programs.

Leads QI initiatives, provides technical assistance for QI projects with internal and external partners and collaborates with other programs on QI projects with shared goals.

Convenes and facilitates meetings of internal and external groups related to the SCD registry.

Establishes and implements a process for routinely reviewing and updating SCD registry rules.

Serves as the subject matter expert for legislative matters related to the SCD registry, including tracking legislative implementation and responding to legislative requests. Coordinates with the BFH SCD registry coordination team as needed for visibility and to avoid duplication of efforts.

Identifies grant and funding opportunities to support and sustain the SCD registry. Manages the grant application process, including grant writing and budget development.

Manages contracts, memoranda of understanding, and data sharing agreements related to the SCD registry.

Develops and produces reports data products, public-facing materials, and presentations.

Ensures mandated data reports are completed timely and accurately. Develops and runs program reports on a defined schedule. Run ad-hoc reports for clinical programs.

Ensures clinical services meet best practices and disseminate results to responsible parties.

Ensures accuracy of clinical staff time-coding.

Ensures appropriate reimbursement is captured through billing and coding practices.

Updates stakeholders on the status of the SCD registry, including the Louisiana Sickle Cell Commission, the Louisiana Rare Diseases Advisory Council, regional Sickle Cell foundation leadership, legislative champions, and LDH leadership.

Develops, assesses, and/or implements data capture and reporting systems for internal and external partners.

Develops and maintains data products, annual reports, website content, talking points, white papers, and other public facing materials related to the activities and findings from the SCD registry in coordination with the SCD registry epidemiologist and the BFH communications staff.

Performs and assists with program evaluations, cost analyses, and other in-depth reports as identified.

Assists programs in building evaluation measures into sub-recipient contracts.

Identifies and participates in local, state, and national webinars, trainings, and technical assistance opportunities and participates in workgroups, committees, and team meetings to provide technical assistance as identified.

Provides input during acquisition or implementation of new software and systems; including but not limited to OPH Electronic Health Records (EHR), Genetics/Children's Special Health Services social services software, and cloud databases.

Provides technical assistance to other programs outside of clinical services, as needed.

Assists BFH staff members with EHR form and report building.

Other tasks as assigned.

Qualifications

Required:

• Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 5 years professional experience in quality management, quality assurance, or process improvement.
• Minimum 3 years professional experience with data analysis.
• Excellent analytical and critical thinking skills; effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.
• Proficient with statistical software such as SPSS, SAS, R, or STATA.

Desired:

• Advanced degree in epidemiology, biostatistics, data science, or program evaluation.
• Minimum 6 years professional experience in quality management, quality assurance, or process improvement.
• Minimum 4 years professional experience conducting data analysis of health encounter and billing data.
• Minimum 2 years professional experience with project or program coordination.
• Relevant industry certifications.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.