Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
We're making a solid connection between exceptional patient care and outstanding career opportunities. As a Telephonic Case Manager RN Behavioral Health you support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. This is a high‑volume, customer‑service environment that requires efficiency, productivity and thoroughness when working with members over the phone. Solid computer and software navigation skills are critical. You should also be patient‑focused, adaptable to change and comfortable in a fast‑paced setting.
This is a full‑time, Monday‑Friday, 8 am‑5 pm position in your time zone. You will enjoy the flexibility to work remotely from anywhere within the U.S.
Primary Responsibilities
Make outbound calls and receive inbound calls to assess members’ current health status.
Identify gaps or barriers in treatment plans.
Provide patient education to assist with self‑management.
Make referrals to outside sources.
Provide a complete continuum of quality care through close communication with members via phone interaction.
Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels.
Required Qualifications
Current, unrestricted Compact RN license in the state of residence.
New York single state license or willingness to obtain within 90 days of employment.
At least 1 year of experience with mental health/behavioral health/substance use focus.
Proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams).
High‑speed internet (DSL or Cable).
Dedicated work area that is separated from other living areas and provides information privacy.
Preferred Qualifications
BSN.
Certified Case Manager (CCM).
3 + years of experience with a mental health/behavioral health/substance use focus.
Case management experience.
Experience or exposure to discharge planning.
Experience in a telephonic role.
Background in managed care.
Bilingual in English and Spanish.
All employees working remotely must adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including local labor markets, education, work experience and certifications. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits subject to eligibility requirements). The salary for this role ranges from $58,800 to $105,000 annually based on full‑time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and to delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.