Behavioral Health Care Manager II - North Job Summary and Scope of Responsibilities
The Behavioral Health Care Manager II will join a dedicated multidisciplinary team to provide comprehensive support to patient populations with the goal of lessening behavioral health inequities. The Behavioral Health Care Manager II plays a critical role in the coordination of needed services, including effective communication with patients from diverse backgrounds, using a patient-centered and harm reduction approach. The Behavioral Health Care Manager II works with other members of our behavioral health and clinic staff to increase access and engagement with needed behavioral health treatment, substance use treatment, and medical treatment. They assist in connecting patients with needed internal and/or external resources, provide appropriate symptom screeners and follow-up screenings as appropriate, and support patients in overcoming barriers to accessing treatment. The Behavioral Health Care Manager II collaborates with other members of the care team, supporting patient care through appropriate documentation within the EHR, providing information and gathering data as instructed by providers and clinicians, chart review, and participating in team meetings. With support from clinical supervision and using evidence-based interventions and tools, the Behavioral Health Care Manager II will provide some direct patient care for behavioral health patients in the target population, including supporting those who are referred to external resources. The BHCM II will support BHCMs as appropriate by providing clinical insight and will support team-based care, including through, but not limited to, taking part in clinic huddles, informing clinicians and medical providers when treatment-to-target goals are not being met, following up with patients as needed, and documenting appropriately to support patients and quality improvement goals.
Primary Responsibilities
Provide targeted support for a specified patient population
Provide patients with information about and connection to resources associated with their care
Provide behavioral health interventions under appropriate supervision, including but not limited to motivational interviewing, harm reduction support, CBT, and reflective listening.
Support appropriate treatment through follow up symptom screeners and coordination of the care team. BHCM II will track scores on appropriate symptom screeners and use other metrics as directed and appropriate to assist clinical team in providing high-quality treatment
Consult with medical providers and behavioral health clinicians on treatment plans, barriers to care, etc. Ensure proper documentation of consultations and other forms of team based care in the EHR
Provide needed coordination and administrative support of care plan for the clinical team
Support BHCMs as appropriate and requested by care team
Assist patients in overcoming barriers to care by offering appropriate support, knowledge, and follow-up and through collaboration with other team members, including providers, social workers, patient navigators, and clinicians
Provide follow-up and support for patients as needed, including completing assigned screenings, reminder calls, patient follow up support and assessment as directed by the care team, and connection to resources as appropriate
Coordinate outreach, engagement, and care management for all patients assigned to them
Coordinate and document communication and treatment planning for the care team as directed by supervisors, providers, and clinicians
Assist in monitoring program outcomes, including quality and performance outcomes where relevant
Facilitate provider review and approval of assessment and care plans
Create and maintain timely records and documentation of patient contact activity and client data in the EHR in accordance with role and Neighborcare standards
Participate in care review and consultation meetings, team chart reviews, trainings, and other efforts aimed at increasing engagement in treatment and improving patient access and care as directed by supervisor
In partnership with patients, partner in supporting patient goals and provide appropriate advocacy
Key Skills, Knowledge, & Abilities
Dedication to patient support and advocacy
Passion for decreasing behavioral health inequities through addressing barriers and providing support
Value teamwork, problem solving, engagement and adaptability
Clinical training and skills
Embraces change and practices direct communication
Ability to communicate and work with individuals of varying ethnicities, socio-economic levels, cultures, and gender identities and sexual orientations, and those whose primary language is not English
M ust have the ability to summarize and communicate in English moderately complex information, provided through a variety of means
Ability to synthesize information and to think creatively
Clinical perspective oriented towards ‘meeting patients where they’re at’ without judgement and with an understanding of how trauma and systemic oppression are often the root of behavioral health symptoms and conditions
Understanding of the barriers faced by the patient population they work with and the overall community Neighborcare serves
A bility to meet and comply with HIPAA/Confidentiality policies and procedures
Ability to work independently or as part of a team; ability to interact professionally with co-workers and patients
Ability to organize tasks and provide follow up to ensure care goals are supported
Understanding of and commitment to patient-centered and harm reduction principles
Strong organizational skills and ability to coordinate and communicate clearly across all modes of communication (written, spoken, etc.)
Required Education
Clinical Master's Degree
Preferred Education
Master's degree in Social Work
Preferred Licenses/Certifications/Registrations
Professional training and/or certification relevant to dept and population (ex. HCAs Certified Peer Counselor; substance use disorder professional, harm reduction training, etc)
Years of Relevant Experience Required:
1 year experience in patient care and/or care coordination
1 year in clinical care (can count master-level clinical practicum towards total)
Years of Relevant Experience Preferred
1 year experience in community support, community mental health and/or outreach
1 year providing clinical support for a systemically underserved population
1 year lived or community experience with the targeted population
Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/
Serving each other
A warm welcome
Caring
Respect
Working together
Trusting Relationship
About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.
Compensation
The wage range for this position is minimum $33.84 up to $46.94 maximum.
Compensation will be determined based on years of relevant experience.
Union: Yes
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About the company Everyone deserves quality health care. For more than 50 years, Neighborcare Health has provided a health care home for our most vulnerable neighbors.