Assistant Customer Care Manager - Hilton Head, SC

Assistant Customer Care Manager

Build a Career That Builds Your Future with PulteGroup! Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homeswe've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brandsall united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Job Summary

The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.

Primary Responsibilities

• Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
• Responsible for the quality inspections of the home prior to delivery to the customer
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
• Monitoring warranty repairs
• Validating service ticket progression
• Coordinating & conducting on-site warranty inspections
• Entering line items and generating work orders in service system
• Conducting follow up with homeowners and vendors relating to open service requests
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Develop independence within role through on the job training and experience

Management Responsibilities Level

Mentor / Coach / Feedback

Scope

Decision Impact: Division

Department Responsibility: Single

Budgetary Responsibility: No

Direct Reports: No

Indirect Reports: No

Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building. Ability to work in various weather conditions -- heat, rain, cold, etc.

Required Education

Minimum of High School Diploma or equivalent

Bachelor's Degree in Construction or Engineering preferred

Valid Driver's License because driving is an essential function of this position

Required Experience

Some Customer service experience or equivalent preferred

Some construction experience or equivalent preferred

Excellent verbal and written communications

Ability to read blueprints

General knowledge of building codes

Basic computer skills

Demonstrated commitment to customer satisfaction