Overview
Join Eagle Star Housing, Inc as an Assistant Case Manager . Eagle Star Housing is a non-profit organization located in Upstate New York that provides transitional housing and supportive services to Veterans since 2012. We are seeking a compassionate, motivated, and organized individual to join our team to provide supportive services to residents in a Permanent Supportive Housing program. The primary goal is to assist Veterans in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach. This isn’t just a job, it’s a meaningful opportunity to support Veterans on their journey toward stability, independence, and renewed purpose!
Responsibilities
Provides supportive case management to 27 clients assisting them to reach their goals.
Greets new tenants on arrival, shows ESSHI tenant to their unit, and provides a basic tour of the building.
Reviews included services eligible to those enrolled in ESSHI program.
Assists tenants in identifying needs to sustain their unit in supportive housing.
Assists tenants in getting settled into ESSHI unit.
Conducts unit checks with tenants at least once per month.
Works with the resident to resolve issues around lease and/or program rules with the landlord.
Acts as liaison and works in conjunction with the Housing Director to ensure monthly visits and completes necessary requirements as directed by agency.
Ensures all initial linkages to community providers are established and maintained.
Collaborates with all service providers and establishes team communication plan.
Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
Collaborates with all ESSHI team members for active involvement in ESSHI programming.
Attends team meetings.
Maintains current documentation related to admission, continued check-ins, and annually.
Assists with resident income verification and obtaining paperwork necessary to do so.
Updates Goal Plans with program participants using a case management approach.
Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
Respects and maintains resident confidentiality and demonstrates a positive, caring attitude toward all residents and staff.
Practices and promotes positive peer and resident relations.
Participates in and promotes quality improvement and maintains clear communications with the House Director regarding house needs and incidents.
Maintains a continuous physical presence within the house during working hours and responds to requests for assistance.
Maintains positive and collaborative relationship with leasing agent.
Identifies opportunities for improvement in all aspects of the program.
Assists with implementation of policies and programs.
Identifies and promptly addresses unsafe practices and other safety issues in the house.
Engages and educates community partners on the Supportive Housing program to increase referral rates.
Accepts responsibility for personal professional development and demonstrates desire for personal growth.
Attends staff meetings and other meetings as required by supervisor.
Performs other duties as assigned.
Qualifications
Preferred candidate will have a bachelor’s degree in Human Services, Social Services, Psychology or related field. Experience in the human services field can be substituted for educational preferences.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Travel is required and an unrestricted license is mandatory.
Must possess the ability to make independent decisions as necessary and have a working knowledge of computer technology.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
Math Ability
Ability to calculate figures and amounts such as proportions and percentages.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.