Eagle Star Housing is a non‑profit organization located in Upstate New York that has been providing transitional housing and supportive services to Veterans since 2012. We pride ourselves in providing the most comfortable and supportive environments possible to ensure Veterans can successfully reach their individualized goals.
We are looking for qualified candidates to provide supportive services to residents in a Permanent Supportive Housing program located at one site. These candidates should be passionate about access to affordable housing and working with those that have served in the United States Armed Forces. The primary goal is to assist Veterans in achieving increased stability and self‑sufficiency using a strengths‑based, Housing First approach.
Position Summary
Under the direction of the Permanent Supportive Housing Administrator, the candidate will assist in ensuring full capacity in 20 permanent supportive housing units under the guidelines of the Empire State Supportive Housing Initiative (ESSHI) for those that have served in the United States Armed Forces. The role involves case management, individualized service plans, coordination with outside providers and weekly structured activities to include life skills. Additional functions include goal planning, connecting clients to community resources, home visits, and rental payment monitoring.
Essential Functions
Provides supportive case management to 20 clients assisting them to reach their goals.
Greets new tenants on arrival, shows new ESSHI tenant to their unit, and provides a basic tour of the building.
Provides review of included services eligible to those enrolled in the ESSHI program.
Assists tenant in identifying needs to sustain unit in supportive housing.
Assists tenant in getting settled into ESSHI unit.
Conducts unit checks with tenant at minimum once per month.
Works with the resident to resolve issues around lease and/or program rules with the landlord.
Acts as liaison and works in conjunction with the Administrator to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
Ensures all initial linkages to community providers are established and maintained.
Collaborates with all service providers and establishes team communication plan.
Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
Collaborates with all ESSHI team members for active involvement in ESSHI programming.
Attends team meetings.
Maintains current documentation related to admission, continued check‑ins, and annually.
Assists with resident income verification and obtaining paperwork necessary to do so.
Updates Goal Plans with program participants using a case‑management approach.
Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on‑time payment of rent and household maintenance.
Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
Practices and promotes positive peer and resident relations.
Participates in and promotes quality improvement and maintains clear communications with the Administrator regarding house needs and incidents.
Maintains a continuous physical presence within the house during working hours and responds to request for assistance.
Maintains positive and collaborative relationship with leasing agent.
Identifies opportunities for improvement in all aspects of the program.
Assists with implementation of policies and programs.
Identifies and promptly addresses unsafe practices and other safety issues in the house.
Engages and educates community partners on the Supportive Housing program to increase referral rates.
Accepts responsibility for personal professional development and demonstrates desire for personal growth.
Attends staff meetings and other meetings as required by supervisor.
Performs other duties as assigned.
Qualifications
Preferred candidate will have a bachelor’s degree in Human Services, Social Services, Psychology or a related field. Experience in the human services field can be substituted for educational preferences. The candidate must be able to perform each essential duty satisfactorily. Travel is required and an unrestricted license is mandatory. Must possess the ability to make independent decisions as necessary and have a working knowledge of computer technology. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
Math Ability
Ability to calculate figures and amounts such as proportions and percentages.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
Knowledge of Microsoft Office.
Physical Demands
The employee must occasionally lift and/or move up to 30 pounds. The employee routinely stands, walks, sits, uses hands, reaches with hands and arms, and talks or hears. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.