Job Summary
Under the direction of the Associate Director of Student Support and in consultation with other campus units including Student Health and Counseling Services (SHCS), the Administrative Case Manager coordinates services and campus response to UC Davis students experiencing varying degrees of emotional distress related to mental health issues, meeting basic needs, financial issues, academic difficulties, interpersonal concerns, etc. The Administrative Case Manager works as part of a team responsible for ensuring the coherent and effective integration and deployment of services. Serves as a point of contact to provide information, advice, and assistance to stakeholders who are dealing with distressed students. Charts action plan for assessing and managing individual needs of distressed students as well as those of other stakeholders affected by the situation. Assists students in accessing on and off campus resources and support services, including mental health services, meeting basic needs, financial resources, academic assistance, etc. Provides trainings for members of the campus community related to distressed students and students of concern. Identifies and implements strategies to increase services, support, and advocacy for all student populations and ensures the delivery of antiracist, culturally responsive, and equity‑centered services to meet the needs of student populations. Each position will have a unique area of coordination/focus but will support the team and cases broadly so employee may be asked to support other areas of coordination as back up. The areas of coordination/focus include the following: College of Agriculture and Environmental Sciences, College of Letters and Science, Community Services, Disability Support, Diverse Student Community Support, Graduate Studies, and Respondent Services.
Apply By Date
November 10, 2025 at 11:59pm
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
Bachelor's Degree in Human Development, Psychology, Social Work, Sociology or other related field or at least five years of experience in case management
Experience working in a higher education or public institution providing advice, guidance, and/or support
Demonstrated knowledge of young adult mental health and basic needs issues
Knowledge of general needs of college students, developmental stages, and risk factors for college student population inclusive of undergraduate, graduate and professional students
Demonstrated communication skills to listen, speak and write effectively about sensitive subjects, including interviewing skills to elicit and synthesize information, and to effectively confront difficult situations and individuals
Critical thinking and applied problem‑solving skills to address complex, sensitive, and multifaceted situations
Demonstrated commitment to diversity, equity, inclusion and cultural humility. Understanding of social justice, the dynamics of power and privilege and social identities (e.g. sex, gender, gender identity, gender expression, sexual orientation, race, class, ethnicity, disability, religion, socioeconomic background, immigration status, size, and other identities). Demonstrated skills in furthering equity and combating systemic oppression
Understanding of how life experience may be relevant to crisis situations
Preferred Qualifications
Advanced degree in Counseling, Higher Education and Student Affairs, Psychology, Social Work, or other related field, or equivalent combination of education and experience
Experience working with individuals in distress and responding to crisis and high‑risk situations related to individuals and/or experience working with a behavioral intervention team (BIT)
Knowledge and experience using Advocate or other electronic case management systems
Broad knowledge of social justice concepts, practices, and experience in articulating the intersections of identities
Cultural competency to advocate on behalf of historically underrepresented and underserved communities
Key Responsibilities
75% - Case Management
20% - Program Assessment, Development and Outreach
5% - Other Administrative Duties
Department Overview
The Office of Student Support and Judicial Affairs supports the university's educational mission and serves the approximately 40,000‑student campus by upholding standards of conduct and by assisting students in need. OSSJA carries out its roles by administering a fair and effective disciplinary system, holding students accountable for conduct standards, upholding student rights, directing student grievances to the appropriate department/individual, and providing non‑clinical case management of students who have experienced a disruption to their academic experience and are in crisis or distress. This includes, but is not limited to, direct assistance to students, faculty, and staff, and the coordination and delivery of services for the campus' response to students of concern. OSSJA regularly consults with members of the campus community related to addressing students of concern as well as behavioral issues that arise during the course of a student's enrollment. For more information please see https://ossja.ucdavis.edu .
POSITION INFORMATION
Salary or Pay Range: $58,800/yr. – $101,200/yr.
Salary Frequency: Monthly
Salary Grade: Grade 19
UC Job Title: STDT LIFE DEV SPEC 3
UC Job Code: 004564
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Monday – Friday, 8am – 5pm
Location: Davis, CA
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work)
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
* High quality and low‑cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On‑site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here .