Action Care Coordinator (Administrative Support, Complex Rehab)

About Action Seating & Mobility
Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider dedicated to improving quality of life through customized mobility solutions. With six offices and a growing team of professionals, we pride ourselves on collaboration, patient advocacy, and excellence in service delivery.

Position Overview
The Action Care Coordinator (ACC) plays a vital administrative role supporting patient care, documentation, and communication across departments. This position ensures accurate information flow between patients, clinicians, ATPs, billing, and customer service. Ideal candidates are detail-oriented, adaptable, and motivated to help others in a purpose-driven healthcare environment.

Key Responsibilities

• Collect, verify, and maintain accurate patient data including demographics, insurance, physician, and therapist information in compliance with HIPAA.
  
• Manage and update patient tracking logs to monitor workflow and case status.
  
• Follow up with physicians, therapists, ATPs, and billing staff to prevent delays.
  
• Process incoming paperwork, route documents appropriately, and assist with chart audits.
  
• Support customer service and reception areas as needed by answering phones and greeting clients.
  
• File and retrieve patient charts securely; ensure confidentiality at all times.
  
• Contact clients to confirm receipt of equipment and satisfaction with services.
  
• Provide administrative assistance to ATPs, billing, and management staff.
  
• Maintain a clean, organized workspace and attend meetings or trainings as scheduled.
  

Qualifications

• High School Diploma or GED required; Associate degree preferred.
  
• Minimum one year of office or healthcare administrative experience preferred.
  
• Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry accuracy.
  
• Strong organizational and multitasking skills; ability to manage changing priorities.
  
• Excellent communication, phone etiquette, and teamwork skills.
  
• Demonstrated ability to maintain confidentiality and comply with HIPAA standards.
  
• Professional demeanor and dependable work ethic.
  

Physical Requirements

• Sit and perform computer work for up to 4 hours per day.
  
• Stand or walk for up to 4 hours per day.
  
• Lift or carry up to 25 pounds occasionally.
  
• Frequent handling of documents, phone work, and use of standard office equipment.
  

Work Environment

• Office-based position within a healthcare and rehabilitation setting.
  
• Standard Monday–Friday business hours; overtime as needed. (8a-5p)
  
• Not required to be on-call.
  
• Hourly pay is $19-$23 per hour

Why Join Action Seating & Mobility

• Be part of a mission-driven company that helps improve independence and mobility for patients.
  
• Learn the clinical and administrative sides of the Complex Rehab industry.
  
• Collaborate with a supportive team of ATPs, billing, and customer service professionals.
  
• Enjoy opportunities for growth, competitive pay, and benefits.