Home Care Coordinator Assistant
Requisition #: 654913
Location: Johns Hopkins Care at Home, Baltimore, MD 21201
Category: Allied Health/Clinical Professional
Schedule: Day Shift (Monday‑Friday, Day Shift/FT 40 hours)
Employment Type: Full Time
Weekends Included: Every other weekend required
Description
Assists in all functions related to home care coordination and must possess an understanding of home care products, services, and resources available in the community. Explains service options and offers choices, oversees and staffs referrals, home health services, and medical equipment needs. Contacts agencies and delivers equipment as needed. Enters data into the patient electronic medical record systems and participates in rounding. Office responsibilities include supply ordering, answering phones, customer service, maintaining physical office space, office equipment troubleshooting, and service calls.
Responsibilities
Explains service options and provides choices to patients and families.
Oversees and staffs referrals, home health services, and medical equipment needs.
Contacts agencies and delivers equipment as required.
Enters data into patient electronic medical record systems and participates in patient rounding.
Maintains office tasks such as supply ordering, answering phones, customer service, physical office upkeep, and equipment troubleshooting.
Qualifications
High school diploma or equivalent required.
Post‑high‑school education or training preferred.
One year of data entry experience.
One year of customer service experience in a health care setting.
Ability to lift and carry medical equipment such as infusion pumps, portable oxygen tanks, or walkers.
Strong attention to detail.
Capability to stand, walk, or sit for extended periods.
Willingness to work weekends and extended shifts as needed.
Skills
Excellent interpersonal and organizational skills with strong written and verbal communication.
Self‑directed and confident in unstructured situations while providing excellent customer service to HCC, patients, agencies, and hospital staff.
Ability to travel between multiple inpatient/outpatient hospital settings.
Accurate and timely data entry.
Team‑player who solves problems and multi‑tasks promptly.
Adaptability to change.
Previous scheduling experience preferred.
Benefits
Full medical, dental, and vision plans.
Retirement plans.
Paid time off (PTO).
Tuition reimbursement for employees and dependents.
Earn up to $1,000 annually for practicing self‑care with Healthy @ Hopkins.
Employee Referral Program Bonus.
Salary
Minimum $16.34 per hour – Maximum $26.94 per hour. Compensation commensurate with equity and experience for roles of similar scope and responsibility.
EEO & Legal Statement
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug‐free workplace employers. Applicants requiring work authorization or sponsorship at this time will not be considered. Authorization to work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.